Between Friends Food Pantry ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us online via our website, through email communications, and by text message (SMS).

​

1. Information We Collect
We may collect the following types of information:
 

Personal Information
When you sign up for assistance, volunteer, donate, or subscribe to updates, we may collect:
Name

 

• Email address

• Phone number

• Mailing address

• Payment details (for donations only)

Automatically Collected Data
We may collect basic information about your device or browser when you visit our website, such as:

​

• IP address

 

• Browser type and version

 

• Pages visited

 

• Time spent on our site

​

 

2. How We Use Your Information
We use your information to:

• Provide services and support related to food assistance

 

• Send donation receipts and acknowledgments

 

• Share updates, newsletters, and event reminders

 

• Respond to inquiries or customer service requests

 

• Improve our programs and website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

​

3. Email and SMS Communications

Email
If you opt in to receive emails, we may send you newsletters, donation updates, or event information. You can unsubscribe anytime by clicking the "unsubscribe" link at the bottom of any email.

SMS (Text Messaging)
By providing your mobile number, you agree to receive occasional text messages about food pantry services, events, reminders, or urgent updates. Message and data rates may apply. You can opt out anytime by replying STOP.

We do not share your email address or phone number with third-party marketers.

​

4. How We Protect Your Information
We take reasonable and appropriate measures to secure your data from unauthorized access, alteration, or disclosure, including:
SSL encryption for website transactions

 

• Secure donation processing through trusted platforms

 

• Restricted access to personal information within our team

 

5. Your Choices and Rights
You may:​

​

• Opt out of emails or texts at any time

 

• Request a copy of the information we have about you

 

• Ask us to correct or delete your personal data (subject to any legal requirements)

To make a request, please email us at: director@sugargrovefoodpantry.org

​

6. Third-Party Services
We may use trusted third-party services like Constant Contact (for emails), DonorBox, Stripe (for donations), or Wix (for website hosting). These providers may collect information necessary to provide their services, but they are not allowed to use your data for unrelated purposes.

​

7. Cookies and Tracking
Our website may use cookies to improve your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

​

8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect data from children without parental consent.

​

9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Material changes will be communicated through our email list or posted prominently.

​

10. Contact Us
If you have questions or concerns about this policy, please contact:

Between Friends Food Pantry
143 S Main St, Sugar Grove, IL 60554 director@sugargrovefoodpantry.org 

(630) 327-6600